Shipping & FAQs

How much does shipping cost?

Enjoy free shipping on orders over $150, automatically applied at checkout.

Standard Shipping: $14.95 flat rate

  • NSW, ACT, QLD, SA, VIC & TAS: 2-7 Business Days. NT & WA: 7-11 Business Days. All delivery timeframes are calculated from the date of dispatch and serve as an estimate only. 

Express Shipping: $19.95 flat rate

  • NSW, ACT, QLD, SA, VIC & TAS: 1-3 Business Days. NT & WA: 3-5 Business Days. All delivery timeframes are calculated from the date of dispatch and serve as an estimate only.
How long will my order take to arrive?

We aim to dispatch all orders within two business days. During busy promotional periods, this might extend to five business days. Delivery times are calculated from the dispatch date.

Here are the estimated delivery timeframes for Standard Shipping once your order has been dispatched:

  • NSW & ACT: 2-5 business days
  • QLD & VIC: 3-5 business days
  • SA: 4-6 business days
  • TAS: 5-6 business days
  • NT: 7-10 business days
  • WA: 7-11 business days
How long does Express Shipping take?

Like our Standard Shipping, we aim to dispatch Express orders within two business days (up to five during peak times). Here are the estimated delivery timeframes from dispatch:

  • NSW & ACT: 1-2 business days
  • QLD, SA, VIC & TAS: 2-3 business days
  • NT: 3-4 business days
  • WA: 3-5 business days
How do I track my delivery?

Once your order has shipped, you'll receive an email with all the tracking details. If you don't see it, please check your junk or spam folder. For extra help, feel free to contact us here

Do you ship internationally?

Currently, we only ship within Australia from our Australian website.

I've received my order, but there's an issue. What should I do?

Oh no! We're sorry to hear that. Please contact us immediately on our contact us page with details and/or images of any issues. We'll do our best to help!

What is your return/exchange policy?

We accept returns within 30 days of dispatch for products that are unopened, unused, and in resalable condition. Please note that return shipping costs are at the customer's expense. For all return inquiries, please contact us through our website

Can I change my delivery address after I've placed my order?

If you need to change your delivery address, please contact us promptly here (Mon-Fri 9am-4pm AEST). We're happy to accommodate changes for orders that haven't been dispatched yet.

Amber Collection
Amber Collection
Blooming Collection
Blooming Collection
Bula Collection
Bula Collection
Cashmere Dreams Collection
Cashmere Dreams Collection
Revitalise Collection
Revitalise Collection
Sunstone Collection
Sunstone Collection
Sweet Escape Collection
Sweet Escape Collection

Let customers speak for us

from 32 reviews

Amazing smell and love the design

Stephanie Gerges
Bula Candle Tin 160g
Bula Candle Tin 160g

Great experience purchasing was easy and quick

Stephanie Gerges
Soy Melts Candles

Smells incredible and burns even better!!

Stephanie Gerges
Sweet Escape Tin Candle 160g
Sweet Escape Tin Candle 160g

Kind & passionate business owner. Always a delight 🥰

Teresa
Soy Melts Candles

Best smelling & best quality diffuser I’ve come across. The aroma was light and also refreshing. As someone who has allergies to fragrances/scents this is only brand that suits me. Highly Recommend!! And the customer service is as perfect as the products, may I add 🥰Thankyou soy melts candles

Teresa
Sunstone Diffuser 200ml
Sunstone Diffuser 200ml

Excellent store, products are luxurious and packaging is so special. Love this brand!

Mish
Soy Melts Candles

This is honestly such a gorgeous scent. Not only does it smell so luxurious, fresh and boujee, its also very potent! I sprayed this onto my bed linen in a bedroom at the front of the house and the smell lingered right to the back door area of my house! Excellent product, highly recommended.

Mish
Cashmere Dreams Fragrance Spray
Cashmere Dreams Fragrance Spray

The candles and scents arrived beautifully packaged and smell absolutely delightful. Jess has done a wonderful job – they’re all-natural and so thoughtfully made. Great as a special gift for someone, or simply for spoiling yourself. I’d happily recommend them to anyone.”

Debbie
Bula Gift Set
Bula Gift Set

Absolutely love soy melts diffuser

The scent is sweet yet fresh its calming
It instantly fills the room with an amazing smell

It’s not overpowering
Yet it fills the space almost instantly

Absolutely recommend

Diana Mikhail
Sweet Escape Diffuser 200ml
Sweet Escape Diffuser 200ml

Easy to shop and received my order within a few days. Fast and efficient. And the scents are amazing.

Keira
Soy Melts Candles

I purchased this gift set for a friend and she absolutely loved it! The Cashmere scent is really refreshing and so nice.

Keira
Cashmere Dreams Gift Set
Cashmere Dreams Gift Set

Highly recommend Soy Melts Candles for any event! Whether it be for yourself or a gift set for someone. Party Favours and set ups! I have used Soy Melts candles for everything. The detail they go to to make sure their candles burn perfectly. And they do! The different scents they have are refreshing and super luxe!

Justine
Soy Melts Candles

Absolutely love this set! Cashmere everything! The smell is so refreshing and it travels through room to room. The wick size and burn is great. There is absolutely no black soot anywhere. It’s the perfect set for us!

Justine
Cashmere Dreams Gift Set
Cashmere Dreams Gift Set

Finally a lemongrass scent that's not too overpowering and has a nice scent to it!! Will be a returning customer for sure.

Lillian
Revitalise Candle 380g
Revitalise Candle 380g

Absolutely stunning piece, I hear you're not restocking this size anymore, such a shame as it is one of the most beautiful pieces I've ever seen. Happy to hear you're getting them in a smaller size though. Wonderful product and excellent service from Jessy.

Dianna
Prayer Space
Prayer Space